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How do I set up an account with N’FES HANDCRAFTED? What do I need to provide to get my account approved?

If you are first time customer, please click “My Account” on the top right to register. Besides basic information from you, we need your TAX ID to approve your account as we are a wholesale website.

What is your minimum order?

Your minimum order for the first time is $300 before shipping. There is no minimum for the additional orders.

What is PayPal Credit?

Checkout fast with PayPal Credit. The effortless way to pay without using your credit card. Simply select PayPal Credit at checkout, answer two simple questions and accept the terms. It’s that easy. There is no separate application process. PayPal Credit offers flexible terms that allow you to choose to pay in full or over time.
Subject to credit approval. See Terms.

How long can I receive my products once I place my order?

We strive to ship out all orders within 1-3 business days.

What shipping company do you use?

We use USPS, UPS and FedEx. We default to UPS, but will use FedEx if requested.

What payment method do you accept?

We accept all major credit cards.

6. When will my credit card be charged?

Credit card will be charged once the order is ready ship out.

Can I make changes to my order?

Changes and cancellations can be done prior to order being shipped out. Please email us as soon as possible.

Do you have any specials or promotions that I can apply to my order?

Please subscribe to our email newsletter which will allow you to get the most updated product information as well as specials and promotions.

What is your return policy? 

If an item has damaged/defective, or you received a substitution that you did not authorize, please contact our customer service department within 30 days of invoice/receipt date for return authorization, or fill in the detailed information in the RETURN FORM under Customer Service on our website. We will apply a credit back towards next order. No unauthorized returns.

How long do you process your return?

We strive to process your return within one business day. For return of more than one product, we will process once we receive the returned package from you.

How will you know where and how to send my physical product?

If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

Do you have a list of retailers in my area?

We currently don’t have a list of retailers, but it is something that we are striving to add to the website

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